Green Bay Chapter SHRM

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Human Resources Generalist

9 Jun 2021 7:57 AM | Anonymous member

Rare Opportunity! Apply now at: 

Why Americollect?

Working at Americollect is more than just a job - it is doing something you believe in! We believe in teamwork and collaboration, growth and developing the future you, friendships and family, community involvement and helping others, and celebrating and having fun. These beliefs stem from our core values and shape our culture. 

We are Ridiculously Nice! It’s our #1 Core Value and it’s who we are. Not just in our interactions with patients and customers, but with each other. Our Ridiculously Nice approach is our way of life.

Life at Americollect means being part of a culture like no other. Our fun and lively atmosphere engages our teammates and provides the opportunity to get involved! In fact, Americollect’s teammates have ranked us as a Best Places To Work In Collections winner for 11 years! Whether you choose to be in the office or work from home, you'll be connected and interacting often with others. 

What You Will Do

We are in need of an experienced Human Resources Generalist who will professionally represent Americollect’s mission, values, and culture while cultivating relationships with prospective employees and professional contacts. This individual identifies and leverages opportunities to build awareness of the company’s employment brand in addition to performing both routine and complex activities associated with all Human Resources functions. Areas of responsibility include: employee relations, talent acquisition, benefits, training/development, and regulatory compliance. The Human Resources Generalist also develops programming focused on engagement and wellness, in addition to supporting other departmental initiatives and projects. This individual is committed to making impactful contributions and building trusting relationships in a culture founded in teamwork.


  • Establishes partnerships with leaders throughout the organization by serving as a Recruiting Subject Matter Expert, strategizing recruitment and engagement approaches based upon identified needs, maintaining transparent communication, and exchanging constructive feedback. Proactively educates and redirects managers by sharing Human Resources regulations, knowledge, and trends.
  • Proactively and creatively advertises job opportunities internally and externally, leveraging a variety of online job posting platforms with proven returns on investment. Partners with Communications/Marketing to develop targeted marketing plans to attract talent via print, social media, and other advertising methods.
  • Provides guidance to Talent Acquisition Specialists and assists in promptly responding to active interest in job opportunities by making contact and establishing rapport with applicants. Shares appropriate company and industry insights with candidates and offers detailed explanations of the total rewards offered to employees. Creates meaningful touchpoints throughout the recruitment life cycle to build engagement.
  • Leverages resources, including online tools such as LinkedIn, to source passive interest, creating and maintaining a healthy network of contacts that can serve as a pipeline of talent for existing and future needs of the organization.
  • Serves in a Human Resources consultative capacity for Americollect teammates and leaders.
  • Contributes to the development or implementation of selection tools, such as interview guides and skills assessments, with an emphasis on creating a positive recruitment experience for all. Coordinates and facilitates interviews and other selection tools, gathering details about the background, knowledge, skills, abilities, and motivation of candidates. Makes assessments of the candidate’s predicted success in the job based upon this information, making recommendations to leadership.
  • Performs pre-employment checks to confirm eligibility for hire, which may include gathering education and employment verifications, researching criminal history, and contacting professional references. Collaborates with leadership to develop and present offers for employment, strategically and tactfully negotiating as appropriate.
  • Performs routine and complex tasks required to administer and execute human resource programs including but not limited to benefits and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; and training and development for teammates and leaders.
  • Handles employment-related inquiries from applicants, teammates, and leaders, referring complex and/or sensitive matters to the appropriate leader.
  • May attend and/or participate in teammate disciplinary meetings, terminations, and investigations.
  • Administers benefits programs and responds to teammate inquiries about benefits such as life, health, dental, vision, and disability insurances, retirement plans, PTO, leave of absence, and other employee benefit programs.
  • Partnering with Payroll and others, assists or leads in conducting wage, benefit, and other surveys within candidate pool to determine current competitive situation and offer suggestions to gain competitive advantage. Serves as backup for HR and Talent Acquisition Specialists in onboarding new teammates as they communicate with hiring managers, facilitate orientation, and coordinate engagement events.
  • Manages, proposes, and champions recruitment, engagement, benefits, wellness, and other programs that promote Americollect’s employment brand and job opportunities, support the corporate culture, and build retention. Develops cost estimates and budgets as appropriate. Collaborates with key stakeholders across the organization to develop programming collateral.
  • Develops external relationships with community organizations, educational institutions, and other targeted groups for the purpose of bringing awareness to Americollect. Professionally represents Americollect’s mission, values, and culture in coordinating on-site visits or traveling to off-site events such as leadership group meetings, job fairs, interview events, and classroom presentations.
  • Leverages the Human Capital Management System and other tools to evaluate the effectiveness of recruitment and engagement efforts. Ensures that all teammate and applicant information and activity is documented in the HCMS. Makes recommendations for optimizing the system to create efficiencies in the Human Resources function.
  • Partners with leaders throughout the organization to develop or revise job descriptions that set realistic expectations for teammates while creating a sense of purpose and meaning. Considers the impact job descriptions may have on company-wide career pathing and succession planning.
  • Supports company-wide performance management initiatives by participating in project work, such as configuring HCMS modules, preparing communications, and coordinating meetings and trainings.
  • Assists in the development, implementation, and communication of policies and procedures, including the Employee Handbook.
  • Prepares employee separation and leave notices and related documentation. Conducts stay and exit interviews to identify trends and conduct root cause analysis of HR activity. 
  • Creates reports of findings including analysis, interpretation, and summary and presents data/shares reports with leaders, providing recommendations as appropriate. Promotes Americollect’s benefits by educating teammates on program details or coverages, suggested uses, resources available to them, and other pertinent information. Serves as a resource to teammates by promptly responding to questions and offering assistance.
  • Extracts and analyzes data to identify trends and insights reflecting the health of Americollect’s benefits, proactively presenting this information to leadership via regular reports designed to support evidence-based decision making. Specifically represents benefits utilization, claims activity, and claims reimbursements in quarterly reports.
  • Performs daily administration duties for Americollect’s benefits programs by processing enrollments, status changes, terminations of coverage, and all other necessary changes in a timely and accurate manner.
  • Builds trusting relationships with benefits vendors to maximize Americollect’s usage of their services. Fulfills vendor requests in an accurate and timely manner.
  • Maintains and ensures HR and company compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
  • Maintains and shares current knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

Required Education:

  • Two Years of College or Associate's Degree
  • Or actively pursuing higher education with HR focus

Preferred Education:

  • Bachelor's Degree with a focus on Human Resources or relevant field
  • Or Comparable Human Resources Experience


  • 2+ years of experience in a professional Human Resources capacity required
  • 2+ years of experience recruiting for high-volume and experienced positions required
  • 1+ year(s) of experience developing programing to build employee engagement preferred



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